Respondents in the community satisfaction survey for the second quarter of 2023 totaled 458 people consisting of patients and patient waiters at Bali Mandara Eye Hospital.

The service element that has the highest average satisfaction value is service competence (U6). While the 4 elements that have the lowest average value of satisfaction are the elements of service time
(U3), product specifications of service types (U5), executor behavior (U7), and handling complaints, suggestions, and input (U8). J