Information on procedures for complaints of abuse of authority or violations committed by officials of public bodies and parties who obtain permits or work agreements from the public bodies concerned at Bali Mandara Eye Hospital can be done as follows:

1. The public can make complaints through the official website https://www.lapor.go.id/ by filling out the reporting form. Complaints will be received by the Governor's Admin which is then forwarded to the Bali Provincial Health Office Admin, then forwarded to the Bali Mandara Eye Hospital which is then dispositioned to the field that handles the follow-up process.
2. The public can make complaints through the Bali Mandara Eye Hospital social media (Instagram, Facebook, Tiktok, Youtube), received by the Bali Mandara Eye Hospital Public Relations which is then dispatched to the field that handles the follow-up process. Furthermore, the field that handles reports the results to the Director of Bali Mandara Eye Hospital as a consideration for decision making.
3. The public can make complaints via Bali Mandara Eye Hospital email, rsmbm@baliprov.go.id, received by the Public Relations officer and then forwarded to the field that handles the follow-up process. Furthermore, the field that handles reports the results to the Director of Bali Mandara Eye Hospital as a consideration for decision making.
4. The public can make complaints via Whatsapp or SMS Center of Bali Mandara Eye Hospital, 08161325888, received by the Bali Mandara Eye Hospital Customer Service and then forwarded to the Complaint Handling Admin which is then delegated to the Field that handles the follow-up process. Furthermore, the field that handles reports the results to Echelon III and the Director of Bali Mandara Eye Hospital as a consideration for decision making.

Thus the Procedure for Complaints of Abuse of Authority of Public Agency Officials within Bali Mandara Eye Hospital.