Respondents in the fourth quarter of 2025 public satisfaction survey numbered 447 people, consisting of patients and patient attendants at Bali Mandara Eye Hospital. Based on the results of data processing, it can be seen that:

Service Time gets the lowest score, namely:

a. Completion Time (U3)
b. Product Specifications for Types of Services (U5)
c. Systems, Mechanisms, and Procedures (U2)

While the three service elements with the highest scores are:

a. Fees/Rates (U4)
b. Handling of Complaints, Suggestions, and Feedback (U8)
c. Conduct of Implementers (U7)