Respondents in the third quarter of 2025 public satisfaction survey numbered 602 people, consisting of patients and their attendants at Bali Mandara Eye Hospital. Based on the data processing results, it can be seen that:

Service Time gets the lowest score, namely:

a. Completion Time (U3): 3.42

b. Product Specifications Service Type (U5): 3.45

c. Systems, Mechanisms, and Procedures (U2): 3.48

While the three service elements with the highest scores are:

a. Handling of Complaints, Suggestions, and Feedback (U8): 3.82

b. Cost/Rate (U4): 3.69

c. Requirements (U1): 3.52