Respondents in the community satisfaction survey for the second quarter of 2025 totaled 471 people consisting of patients and patient waiters at Bali Mandara Eye Hospital. Based on the results of data processing, it can be seen that:

• Service Time gets the lowest score, namely:

a. Completion Time (U3): 3,11

b. Product Specification Type of Service (U5): 3,30

c. Systems, Mechanisms and Procedures (U2) :3.33

 

• While the three service elements with the highest scores are:

a. Handling of complaints, suggestions and feedback (U8) : 3,79

b. Cost/Tariff (U4): 3,63

c. Requirements (U1): 3,39