Respondents in the community satisfaction survey for the second semester of 2022 totaled 351 people consisting of patients and patient waiters at Bali Mandara Eye Hospital.

The service element that has the highest average satisfaction value is handling complaints, suggestions and input (U8). While the 3 elements that have the lowest average value are the service time element (U3), the cost / tariff element (U4), and the product specifications of the type of service (U5) and the behavior of the implementer (U7).