Respondents in the first semester of the 2022 community satisfaction survey totaled 342 people consisting of patients and patient waiters at Bali Mandara Eye Hospital.

The service elements that have the highest average satisfaction scores are handling complaints, suggestions and input (U8) and facilities and infrastructure. While the 3 elements that have the lowest value are the service time element (U3), the cost / tariff element (U4), and the product Specification of service types (U5).